Privacy Policy

1. Introduction

Pro Crane Solutions (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.procranesolutions.com.au, contact us, or use our crane truck hire and logistics services.

2. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information

Full name
Phone number
Email address
Physical or business address
Company or project details
Any other information you provide through our online quote forms, phone calls, or emails

Website & Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Pages viewed and time spent on site
Cookies and analytics data (via tools like Google Analytics)

This information helps us improve website performance, user experience, and service delivery.

3. How We Collect Your Information

We collect personal information in several ways, including:

When you complete a “Request a Quote” or contact form on our website
When you communicate with us by phone, email, or social media
When you engage our Hiab hire, crane truck, or forklift services
Automatically through cookies and analytics tools on our website

You may choose not to provide certain details; however, this may limit our ability to provide a quote or deliver services effectively.

4. How We Use Your Information

We use your information to:

Respond to enquiries and provide quotes
Process bookings and deliver services
Communicate with you regarding your job or project
Improve our website, services, and customer experience
Send updates, promotions, or service information (only if you opt in)
Comply with legal obligations and resolve disputes

5. Disclosure of Your Information

We may share your information only when necessary to provide our services or when required by law. This includes:

Service partners, contractors, or delivery providers working with us
IT service providers and website hosting companies
Legal, accounting, or compliance professionals
Government or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage and Security

We store your information securely using modern data protection measures.
We take reasonable steps to:

Prevent unauthorised access, modification, or disclosure
Protect data from misuse, loss, or destruction
Use secure servers, firewalls, and encryption where applicable

While we take all reasonable care, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to:

Request access to the personal information we hold about you
Ask us to correct any inaccuracies or outdated details

Requests can be made via email at info@procranesolutions.com.au.

8. Retention of Information

We retain personal information only for as long as it is necessary to fulfil the purposes outlined in this policy or as required by law.
When no longer needed, your information is securely deleted or anonymised.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
The latest version will always be available on our website, with the effective date noted at the top of the page.

13. Contact Us

If you have any questions, feedback, or concerns about our Privacy Policy or how we handle your personal information, please contact us:

Pro Crane Solutions
Melbourne, Australia
📞 02 8552 1030
✉️ info@procranesolutions.com.au
🌐 www.procranesolutions.com.au